Can Consumers Trust Star Ratings?
“[The public is] not getting the five-star care that they believe they’re getting,” Mahan says. Widower Howard Mahan reminisced about his late wife, Karen in a News5 article by Lori Jane Gilha. Mahan said that his wife was a resident at Touchmark on South Hill, a nursing home in Spokane, WA. Mahan claims that nursing
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